We provide our customers the opportunity to prosper by offering products and services that create cost effective solutions.
Be the premier equipment solutions provider.
We are a growing company committed to operational excellence.
Vandalia Rental is a growing company committed to operational excellence in everything we do. We believe our customers are the ultimate judge of our performance. They expect—and merit—superior quality, service and value. We grow through our customers and we place a great degree of value on the customer feedback we received. Such feedback is the foundation of continuous improvement.
We are a team.
We are only as strong as our weakest link. We will conduct ourselves in a professional manner of mutual respect for one another and promote team success. We believe each member is an important part of our team and we will attempt to give each member the opportunities to succeed and grow that he/she has earned. We will recognize, reward, and promote performance, not tenure.
We are a team dedicated to our customer's success.
We are willing to assist in whatever ways we can to facilitate such success. Customer service and value will always be the priority.
We are a community business.
We will support our community, and the surrounding communities we serve, to the best of our business capacity, in a fair, equitable manner to all communities we serve. Each team member is encouraged, and supported, to be actively engaged in the community he/she resides and works.
We will embrace that people do business with people, not strictly the companies they represent. We will be respectful towards all customers, team members and vendors alike, regardless of the surrounding circumstances.
Demonstrate the ability to solve problems, offer value added suggestions, and embrace changes that allows us to perform better as an organization.
Truthful, sincere feedback should be appreciated and accepted by all. In all aspects of our business we will be truthful, even in difficult situations.
Collaborate and share information openly and transparently with team members, customers, and vendors alike. Speak up, debate and disagree, but support it with a solutions-oriented approach. Commit to the decision, even when not your own, and make it a success.
Our actions will always take into consideration all outcomes, not simply our own. We will evaluate all business decisions based on the outcomes of all involved and the long term, not strictly on an occurrence basis.
Be positive, adaptable, and competitive. Deliver results that ensure the success of Vandalia Rental and the customer's we serve. Challenge others to do the same and be receptive to the challenge when challenged by others.
Define, own, and answer to your area of responsibility.